Simple monthly retainers for small and growing businesses. No lock-in contracts. No surprise invoices. Just reliable IT support when you need it.
A fixed monthly retainer covers a set number of hours. Use them however your business needs. Anything beyond that is billed transparently at the overage rate.
Pick the tier that reflects your typical monthly IT needs. You can move between plans as your business changes – no penalties, one month's notice.
Your retainer secures a guaranteed response window and dedicated remote support access via GoToAssist from day one.
Included hours are used as needed across the month. Any overage is itemised on your invoice. No bundled fees, no guesswork.
All plans are month-to-month with no lock-in contract. Prices are ex-GST. Overage hours on all plans are billed at $165/hr.
All plans are built on the Microsoft 365 ecosystem. Whether you need basic user management or full tenant administration, it is covered.
GoToAssist remote access lets us resolve most issues quickly without requiring an on-site visit, saving time and minimising disruption to your day.
Onboarding, offboarding, password resets, licence assignments and access management handled promptly and securely.
Full Global Admin management of your Microsoft 365 tenancy, including Exchange, Teams, SharePoint and Entra ID.
A clear summary of hours used, work completed, and any outstanding items. You always know where your time goes without having to ask.
Essentials clients receive next business day response. Standard and Partner clients receive priority same-business-day response.
Every invoice shows exactly what was done and how long it took. Overage hours are always itemised. No bundled fees, no guesswork.
No. All plans are month-to-month with no lock-in. You can adjust your plan or cancel at any time with one month's notice.
Additional time beyond your included bundle is billed at $165/hr ex-GST. Every extra hour is itemised on your invoice so you always know what was done and when.
Included hours do not roll over. The retainer secures your access and priority response for that calendar month regardless of usage.
Yes. If your usage consistently exceeds your included hours, upgrading to the next tier is often more cost-effective than paying overage. We will flag this proactively in your monthly summary.
GoToAssist provides secure, screenshare-based remote access to your devices for troubleshooting and support. Most issues are resolved in minutes without requiring an engineer to visit your premises.
Yes. All support is delivered remotely so geography is not a constraint. We work with businesses across Australia.
Get in touch and we will put together the right arrangement for your business.