Practical, value-driven technology support for Australian small businesses. Microsoft 365 management, remote helpdesk, and proactive IT care – without the enterprise price tag.
At JPHASE, we provide the kind of IT support that larger businesses take for granted – responsive, knowledgeable, and always available – scaled for small and growing Australian businesses that cannot justify a full-time hire.
We work remotely so there is no call-out fee and no waiting for someone to drive across town. Most issues are resolved the same day they are raised.
Every service we offer is grounded in the Microsoft 365 ecosystem – the platform most small Australian businesses already rely on.
Onboarding, offboarding, licence assignments, password resets, and access management handled promptly. New staff set up and ready to work on day one.
View plansGoToAssist remote access means most issues are resolved without a site visit. Email support with guaranteed response times on all retainer plans.
View plansFull Global Admin management of your Microsoft 365 tenancy. Exchange Online, Teams, SharePoint, OneDrive, and Entra ID all covered.
View plansTenant health checks and proactive issue identification. Monthly summaries keep you informed of what has been done and flag anything that needs attention.
View plansSharePoint architecture, Teams structure, and OneDrive configuration done right the first time. Cloud storage setup and migration for growing teams.
View plansVendor management, licence optimisation, and technology roadmap planning. Available on the Partner tier for businesses that want more than reactive support.
View plansWe work with a small number of clients by design. That means you always get the same person, and that person knows your setup.
You deal directly with the person doing the work. No ticket queues, no call centres, no one reading from a script.
Every invoice shows exactly what was done and how long it took. Monthly summaries give you full visibility without having to ask.
All plans are month-to-month. If your needs change, your plan changes. No penalty clauses, no notice periods beyond one month.
GoToAssist remote access means most issues are resolved faster than waiting for an on-site visit. Geography is not a constraint.
Get in touch and we will work out the right arrangement for your business.